Adeno LearningCourses

Automation Fundamentals - Nov 2026

The course equips participants with the skills to build flows, work effectively with automation on the ServiceNow-platform. For companies using ServiceNow, it is important to have low-code automation competence internally as it enables the organization to take control of processes and workflows and make small changes without relying on developers. AI can draft a flow in seconds - this course gives you the grounding to tell whether it drafted the right one.

  • Dates

    Nov 3 - Nov 4, 2026

  • Duration

    2 days

  • Course language

    English

  • Location

    Odense

  • Price

    15.000 DKK ex. VAT.

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Course module overview

  • Module 1: Automation in ServiceNow

    Basics of flows
    Understanding what flows are, how they automate business processes, and when it is appropriate to automate processes.

    Components of a flow
    Overview of the essential elements in a flow, such as triggers, conditions, actions, and states.

    Workflow Design
    Methods for designing efficient and user-centric flows, including Best Practices and design principles.

  • Module 2: Process Automation Designer

    Introduction to PAD
    Learn what PAD is and how it helps automate multi-step tasks. We'll cover its basic building blocks and when to choose it over a simple flow.

    Creating a Process
    A step-by-step guide to creating a process from scratch. You'll learn how to start a process (the trigger) and how to organize your automated tasks into logical stages.

    Connecting with Flow Designer
    Discover how PAD and Flow Designer work together. We'll show you how to add existing automated flows as steps within your larger process.

    Creating a Guided Experience
    See how your process looks to an end-user. We'll explore how PAD creates "Playbooks" in the workspace, giving employees a clear, step-by-step guide to follow.

  • Module 3: Flow Designer

    Introduction to Flow Designer
    What is Flow Designer, and how does it differ from traditional Workflows?

    Flow Designer Interface
    A walkthrough of the user interface in Flow Designer, including how to create and manage Flows. Building Flows Step-by-step process to create a Flow in Flow Designer, including adding triggers, conditions, actions, and states.

    Best Practices for Flow Designer
    Best practices for designing, implementing, and maintaining flows in Flow Designer. 

  • Module 4: Automation and AI

    Generating a flow with AI
    How AI can build a flow from a plain-language description, and what it typically gets right.

    Reading what it produced
    Using what you have learned about triggers, conditions, actions, and states to judge whether the generated flow is the right one - and whether it is ready for production.

    When automation makes sense
    The question AI cannot answer for you: whether this process should be automated at all.

4/10
Theoretical
4/10
Technical
8/10
Practical

About the course

Content
This is a 2-day course focused on providing the basic skills to work effectively with Flow Designer and Process Automation Designer, ServiceNow's visual low-code solutions for streamlining and automating workflows. It requires no scripting knowledge to use these tools. For companies using ServiceNow, it is important to have low-code automation competence internally as it enables the organization to take control of processes and workflows and make small changes without relying on developers.

Outcome
The course equips participants with the skills to build flows, work effectively with automation on the ServiceNow-platform.

Target Audience
The target audience includes: Process Owners, ServiceNow Administrators, Business Analysts, and Power Users who want to automate and take control of their own processes.

Participant Requirements
There are no formal competency requirements. However, it is strongly recommended that participants without ServiceNow experience first take an introductory course like 'Intro to ServiceNow'. While not required, basic scripting experience is an advantage.

About Flow Designer and Process Automation Designer
The tools are visual, low-code applications that operate with drag-and-drop logic, allowing users to create complex workflows without needing coding skills. The course stresses the importance of understanding not just how to automate, but when it is meaningful to do so.

What about AI?
AI can now draft a flow in seconds. This course teaches you to read, validate, and correct what it produces - because the responsibility for what goes into production is still yours.

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Meet your instructor

Henrik Højager

As a ServiceNow Expert and Training Lead at Adeno, Henrik combines hands-on consulting with a passion for developing talent. He works directly with clients on ServiceNow projects while also heading Adeno Learning, where he is responsible for the company's external training programmes as well as the professional development of Adeno's own consultants. Known for making the platform accessible and practical, Henrik leads courses ranging from introductory sessions to the flagship Next Academy programme, helping participants build the skills to confidently manage and evolve their ServiceNow environments.

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