Learning

The course had a relaxed formality, started at an appropriate level, and progressed in a well-balanced way. It provided a solid understanding of the CSDM structure.

The course gave me a huge upgrade of my ServiceNow skills. The learning program is incredibly hands-on. You cover everything – from scripting and hackathons to governance and ITSM. It forces you to put on a new pair of glasses and provides a deep understanding of the connection between the different disciplines, both in relation to business value and to the specific technical solution. If a professional discussion arose, it was addressed in the group and related to the day’s topic, which made the teaching extremely relevant.

The introduction to the ServiceNow platform, with a focus on both width and depth, has been invaluable – the CSA certification is just one element halfway through the program. The training at Next Academy has enabled me to ensure much better quality in the solutions delivered, both from our partners and our internal OPS techs. The strong emphasis on hands-on learning combined with theory, along with excellent instructors both in terms of expertise and communication, has made the learning experience truly exceptional.

The Next Academy bootcamp gave me a deeper understanding of the structure of ServiceNow and how it functions behind the scenes. Additionally, the long duration of the course was a great advantage, as it allowed me to apply the new learning in practice before returning to class. The material was comprehensive without being superficial, and the teaching was conducted in a very informal manner, making the learning experience both pleasant and effective.

Next Academy was an excellent and well-structured experience that gave me a significant boost in my understanding of ServiceNow. The combination of theory and good practical exercises, expertly delivered by the instructors, worked really well. The mentoring opportunity between the course days was a great help in translating what I had learned into practice and getting feedback on concrete, everyday challenges. The integrated hackathons were particularly cool, as they provided an opportunity to think outside the box and tied all the learning together. At least as valuable was the interaction with the other participants – sharing experiences and discussing different approaches was incredibly educational. I have gained knowledge that I could immediately use in my daily work, benefiting both myself and my colleagues.

The CMDB/CSDM course provided me with a clear understanding of the different Classes in CSDM, their meanings, and how to easily create and map them. The learning experience was well-rounded, offering balanced content between knowledge checks, group work, peer interactions, and hands-on labs. It was both engaging and highly educational throughout.

Next Academy has been incredibly rewarding. The course has given me the skills I needed in a concrete and applicable way. My background is in other systems, so the transition to ServiceNow was a steep learning curve at first. What really moved me forward were the hackathons, which brought together all the threads from the different teaching sessions. The realistic scenarios meant that we had to use everything we had learned, and it was especially here that I learned best – by having ‘my fingers in the engine room.’ During the course, there was also room to share experiences, and it was valuable to hear ‘how the others do it’ while also learning best practices from the instructors. This also helped to build relationships across the team and create a good learning environment.

It has been a super cool course and a huge eye-opener. The course has ignited a huge thirst for knowledge and given me a lot of inspiration for which functionalities make sense to put into our ServiceNow platform. Henrik is an incredibly skilled instructor who manages to make ServiceNow’s giant engine accessible. Although the platform can seem complex, it is surprisingly intuitive once you have learned to locate the right place to work from – and I can now crack many of the nuts I was facing before the course. Next Academy has given me a whole new understanding and desire to explore the platform’s full potential.

The course was an exciting experience with a good mix of theory and practical assignments. It was cool to work with parts of ServiceNow I don’t normally use, but I also learned a lot more about the functions I work with daily. Now I understand better, both what I am doing, and what possibilities the platform offers. A big gain was also to experience the other course participants’ ways of thinking, which inspired me to think differently.

I was very satisfied with Next Academy 2025. The course was both relevant and inspiring, with a good overview of the latest developments. The learning experience was hands-on, well-structured, and had a fine balance between theory and practice, and the use of different instructors provided a great dynamic. The various team-based hackathons were particularly valuable, contributing to our ability to think outside the box and find solutions together. One of the most important elements for me was meeting other ServiceNow experts on the same journey. The collaboration in the team was incredibly rewarding, and I plan to continue the contact and knowledge sharing in the future.