Adeno LearningCourses

CSA Fasttrack & Exam Prep - Sep 2026

A unique 3+2 day bootcamp providing the foundational system administration skills and targeted exam preparation you need to confidently pass your Certified System Administrator (CSA) exam.

  • Dates

    Sep 22 - Oct 21, 2026

  • Duration

    5 days

  • Course language

    English

  • Location

    Herlev

  • Price

    30.000 DKK ex. VAT.

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Course module overview

  • Module 1: ServiceNow Fundamentals

    Platform Navigation
    Mastering the ServiceNow user interface, including lists, forms, and applications.

    User Administration
    Managing users, groups, and roles to control access and permissions across the platform.

    Data Management
    Working with tables, the CMDB, and import sets to manage and structure platform data.

  • Module 2: Automation

    Service Automation
    Automating business processes using tools like Flow Designer, Business Rules, and Notifications to create efficient workflows.

  • Module 3: Configuration & Applications

    Core Applications
    An overview and practical application of key ServiceNow applications, including the Service Catalog and Knowledge Management.

    UI Configuration
    Customizing the user experience by configuring form layouts, list controls, UI Policies, and Client Scripts to guide users and validate data.

  • Module 4: Exam Preparation - Strategy & Practice

    Exam Strategy
    Proven strategies and tips for tackling the official CSA exam, including time management and how to interpret different question types.

    Practice & Review
    Intensive review of all core topics through hands-on labs and a collaborative hackathon to apply your knowledge in a practical setting.

  • Module 5: Exam Preparation - Practice & Mock Exams

    Practice & Review
    Intensive review of all core topics through hands-on labs and a collaborative hackathon to apply your knowledge in a practical setting.

    Mock Exams & Tests
    Build confidence and familiarity with the exam format by taking and analyzing mock exam questions.

4/10
Theoretical
5/10
Technical
7/10
Practical

About the course

Content
This course is structured as an intensive two-part bootcamp designed for maximum knowledge retention and exam success. The first session is a 3-day deep dive into the fundamentals of ServiceNow System Administration. After a three-week break to let the knowledge settle, you will return for a 2-day intensive prep session that includes exam-focused workshops to sharpen your skills before taking the official exam.

Outcome
After this course, you will be able to perform the core responsibilities of a ServiceNow System Administrator and successfully pass the official Certified System Administrator (CSA) exam.

Target Audience
This course is ideal for new platform users aiming for a career in system administration or development, as well as experienced ServiceNow users seeking to formalize their skills and achieve certification.

Participant Requirements
Participants must have completed the "Welcome to ServiceNow" course or have equivalent knowledge of basic platform navigation, lists, and forms.

Why choose this CSA Fasttrack?
Remove the risk of failure. Our 3+2 day certification course includes your first exam attempt and guaranteed support from our experts until you pass.

About Adeno Learning

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Meet your instructor

Henrik Højager

As a ServiceNow Expert and Training Lead at Adeno, Henrik combines hands-on consulting with a passion for developing talent. He works directly with clients on ServiceNow projects while also heading Adeno Learning, where he is responsible for the company's external training programmes as well as the professional development of Adeno's own consultants. Known for making the platform accessible and practical, Henrik leads courses ranging from introductory sessions to the flagship Next Academy programme, helping participants build the skills to confidently manage and evolve their ServiceNow environments.

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