Adeno LearningCourses

Intro to ServiceNow - Jan 2027

Start your ServiceNow journey with a thorough introduction, where you learn to harness the platform's potential as a back-end user.

  • Date

    Jan 12, 2027

  • Duration

    1 day

  • Course language

    English

  • Location

    Herlev

  • Price

    7.500 DKK ex. VAT.

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Course module overview

  • Module 1: Overview & Navigation

    ServiceNow Overview
    Overview of the core features and use cases of the ServiceNow platform.

    Access & Navigation
    Navigation and access to different areas and applications in ServiceNow.

    Next Experience
    User interface and workspaces.

    Additional Resources
    Additional resources and documentation to support and enhance the use of ServiceNow.

  • Module 2: Search & Data

    Lists & Filters
    Using lists and filters to organize and access data.

    Search
    Effective searches, keywords, and concepts.

  • Module 3: Forms, Tasks & Service Catalog

    Forms
    Creating and using forms to collect and process data.

    Tasks
    Creating, managing, and tracking tasks in ServiceNow.

    Visual Task Boards
    Creating and managing tasks visually using Task Boards in ServiceNow.

    Service Catalog
    Building and using the Service Catalog to offer services to users.

  • Module 4: Reporting & Knowledge

    Reporting
    Reporting capabilities for analyzing data and making informed decisions.

    Knowledge Management
    Creating, organizing, and sharing knowledge within the ServiceNow platform.

2/10
Theoretical
2/10
Technical
8/10
Practical

About the course

Content
This 1-day course provides participants with a thorough introduction to the ServiceNow user interface, where they learn to navigate and use the platform effectively. Throughout the course, participants gain access to our tips and tricks that facilitate smarter working with ServiceNow and harnessing the platform's potential as a backend-user. Besides enhancing their use of ServiceNow, this course can also serve as the foundation for participating in several of our other courses.

Outcome
Participants will be able to work, navigate, and search easily and intuitively in ServiceNow. This simplifies the workday and provides better insight and overview. Participants also have the opportunity to explore whether they want to advance within ServiceNow.

Participant Requirements
The course is designed for new backend-users of ServiceNow. No prior knowledge of ServiceNow is required to attend this course.

Target Audience
Profiles new to the platform, users with some experience who want to formalize their knowledge and get to know the tips & tricks that enables you to work efficiently with ServiceNow.

What is ServiceNow?
ServiceNow is a comprehensive enterprise platform for managing IT and business services, not just a helpdesk tool. To maximize productivity, user training across all business areas is essential.

About Adeno Learning

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Meet your instructor

Henrik Højager

As a ServiceNow Expert and Training Lead at Adeno, Henrik combines hands-on consulting with a passion for developing talent. He works directly with clients on ServiceNow projects while also heading Adeno Learning, where he is responsible for the company's external training programmes as well as the professional development of Adeno's own consultants. Known for making the platform accessible and practical, Henrik leads courses ranging from introductory sessions to the flagship Next Academy programme, helping participants build the skills to confidently manage and evolve their ServiceNow environments.

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