Adeno LearningCourses

Next Academy 2027

Next Academy is our flagship six-month program, designed to cultivate the next generation of ServiceNow talent. The program upskills and reskills participants with minimal or no prior ServiceNow experience - whether developer, process, or hybrid profiles - equipping them to manage and develop on the platform and deliver value within their organization.

  • Dates

    Jan 26 - Jun 24, 2027

  • Duration

    19 days

  • Course language

    Danish

  • Location

    Herlev

  • Price

    59.500 DKK ex. VAT.

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Course module overview

  • Module 0: Kick-off & Platform Fundamentals

    Platform Fundamentals
    A solid introduction to the ServiceNow platform - the fundamental elements, core UI, navigation, and practical tips that make daily work easier. Sets the foundation for everything that follows.

    ITSM Overview
    An overview of the ITSM processes on ServiceNow - Incident, Problem, and Change - giving participants a working understanding of the most common ITSM flows.

    Service Catalog Overview
    The Service Catalog as a concept: how services are exposed to users and how requests flow through the platform, preparing participants for the deeper Service Catalog content in Module 1.

  • Module 1: Flow Designer & Service Catalog

    Flow Designer
    Automation and service delivery through Flow Designer - participants build their own flows to automate and control processes without writing code.

    Service Catalog Deep-Dive
    A deep focus on building a user-friendly Service Catalog, covering Catalog Items, Record Producers, and Order Guides - the three fundamental building blocks for delivering services effectively.

  • Module 2: CMDB, CSDM & Asset Management

    CMDB Fundamentals
    The data foundation of the platform - a deep understanding of the CMDB: what it is, how it is structured, and why data quality matters for every process built on top of it.

    CSDM Framework & Asset Management
    CSDM as the framework for structuring CMDB data, together with Asset Management fundamentals - connecting data structure to business processes and decisions.

    Instructor: Jens Damhøj Andersen

  • Hackathon 1

    Teams tackle practical, real-world cases drawn from participants' own organizations, applying everything learned in Modules 0, 1, and 2. Across three days they move from kickoff and solution design, through a hands-on build phase with instructor support, to presenting their solutions to instructors and peers - with feedback, discussion, and shared lessons across teams.

  • Module 3: Scripting

    Scripting Fundamentals
    Moving beyond low-code into the fundamentals of scripting in ServiceNow. Through practical, hands-on examples, participants learn how JavaScript is used to extend the platform beyond what Flow Designer alone can do.

    Business Rules, Client Scripts & Script Includes
    The three scripting primitives participants will use most: Business Rules (server-side, on data changes), Client Scripts (browser-side, on forms), and Script Includes (reusable libraries) - enabling more advanced automations.

  • Module 4: Dashboards & Service Portal

    Dashboards & Reporting
    Visualization and reporting - the fundamental elements of building powerful reports and dashboards that surface the right information to the right people.

    Service Portal
    The basics of the ServiceNow Service Portal - the fundamental elements behind creating an engaging user experience, bringing together everything participants have learned into what the end user actually sees.

    Instructors: Jonas Schneekloth Løkkegaard & Benjamin Legarth (Dashboards & Reporting), Thomas Vogh Olsen (Service Portal)

  • Module 5: CSA Certification Preparation

    CSA Exam Prep - Blueprint Review
    A systematic review of all CSA core topics, aligned with the official exam blueprint, plus intensive training on exam strategies, time management, and how to approach different question types.

    CSA Exam Prep - Mock Exams
    Taking and collectively analyzing mock exams and dummy tests to build confidence and address any remaining knowledge gaps before the CSA exam*.

    *CSA exam is not included in the price.

  • Hackathon 2 + Graduation

    The culmination of the entire Next Academy journey. Participants tackle a comprehensive, real-world case that requires them to apply skills across all modules - platform fundamentals, scripting, data management, and automation - in an intensive, collaborative challenge that solidifies their knowledge and problem-solving abilities under the guidance of our expert instructors. The program concludes with a graduation ceremony where participants receive their official diploma and transition into the Next Academy Alumni network.

5/10
Theoretical
4/10
Technical
10/10
Practical

About the course

Content
Next Academy is a 6-month training program consisting of 19 training days, combining classroom sessions (80%), mentoring (10%), and self-study (10%). Participants are taken through a structured journey covering platform fundamentals, Flow Designer & Service Catalog, CMDB & Asset Management, scripting, dashboards & Service Portal, and CSA certification preparation. The program includes two hackathons based on real-world scenarios, ongoing 1:1 mentoring with lead instructors, and access to ServiceNow training materials. Teaching takes place at Adeno's offices in Herlev and Odense.

Outcome
After completing Next Academy, participants will be capable of managing and developing on the ServiceNow platform. They will have a solid understanding of core platform features, automation with Flow Designer, data management (CMDB/CSDM), scripting fundamentals, reporting and dashboards, and the Service Portal. Participants will be prepared to take the Certified System Administrator (CSA) exam and will receive a diploma upon completion. The program strengthens internal ServiceNow teams, enabling organizations to handle more tasks in-house and reduce reliance on external consultants.

Participant Requirements
The program is designed for individuals with minimal or no prior experience in ServiceNow. Employers should allocate time for self-study and assignments between classroom sessions. Participants are expected to simultaneously apply their learning within their own organizations using ServiceNow.

Target Audience
Developer profiles, process profiles, and hybrid profiles looking to build or formalize their ServiceNow competencies. The program is ideal for organizations wanting to reskill or upskill employees into capable ServiceNow professionals, rather than relying solely on external consultants.

Why Invest in Internal ServiceNow Competencies?
ServiceNow is increasingly chosen as a strategic platform, and as its footprint grows within an organization, so does the demand for skilled resources. Competition for ServiceNow profiles in Denmark is fierce, making it both difficult and expensive to attract external talent. By building strong internal competencies, organizations reduce their dependency on consultants for day-to-day operations and basic development, lower costs over time, and retain critical platform knowledge in-house. A capable internal team can respond faster, deliver higher-quality solutions, and drive more value from the platform investment.

About Adeno Learning

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Meet your instructor

Henrik Højager

As a ServiceNow Expert and Training Lead at Adeno, Henrik combines hands-on consulting with a passion for developing talent. He works directly with clients on ServiceNow projects while also heading Adeno Learning, where he is responsible for the company's external training programmes as well as the professional development of Adeno's own consultants. Known for making the platform accessible and practical, Henrik leads courses ranging from introductory sessions to the flagship Next Academy programme, helping participants build the skills to confidently manage and evolve their ServiceNow environments.

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