Adeno LearningCourses

Next Academy 2027

Next Academy is our flagship six-month program, designed to cultivate the next generation of ServiceNow talent. The program upskills and reskills participants with minimal or no prior ServiceNow experience - whether developer, process, or hybrid profiles - equipping them to manage and develop on the platform and deliver value within their organization.

  • Dates

    Jan 19 - Jun 17, 2027

  • Duration

    19 days

  • Course language

    Danish

  • Location

    Herlev / Odense

  • Price

    59.500 DKK ex. VAT.

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Course module overview

  • Module 0: Kick-off & Platform Fundamentals

    This module focuses on providing a solid introduction to the ServiceNow platform. We explore the fundamental elements and principles that form the foundation for working effectively with ServiceNow.
    After this module, participants will have a clear understanding of ServiceNow's core features, how to navigate the platform, and practical tips that make daily work easier, including an overview of ITSM and the Service Catalog.

  • Module 1: Flow Designer & Service Catalog

    We dive into automation and service delivery. Participants will learn to build their own flows in Flow Designer to automate and control processes.
    We then focus on building a user-friendly Service Catalog, covering Catalog Items, Record Producers, and Order Guides to deliver services effectively to the organization.

  • Module 2: CMDB, CSDM & Asset Management

    This module explores the data foundation of the platform. We explore what the CMDB is and how it is structured within the CSDM framework.
    The focus will be on providing participants with a deep understanding of the importance of quality data to support processes, decisions, and the fundamentals of Asset Management.

  • Hackathon 1

    During our 3-day hackathons, we take on practical tasks and challenges that participants encounter in their daily work. We work on relevant and current cases that provide participants with unique insights and tools they can implement in their own organizations.
    Our hackathons are based on real-life scenarios with fun and engaging content.

  • Modul 3: Scripting

    In this module, participants move beyond low-code and be introduced to the fundamentals of scripting in ServiceNow. Through practical, hands-on examples, we cover how to use JavaScript to extend platform functionality and support more complex business requirements. We explore topics like Business Rules, Client Scripts and Script Includes, giving participants the ability to build more advanced automations.

  • Module 4: Dashboards & Service Portal

    Day one focuses on visualization and reporting, teaching participants the fundamental elements of building powerful reports and dashboards.
    On day two, we cover the basics of the ServiceNow Service Portal, where participants learn the fundamental elements behind creating an engaging user experience.

  • Module 5: CSA Certification Preparation

    This final module is dedicated entirely to preparing for and passing the Certified System Administrator (CSA) exam*.
    We will systematically review all core topics, aligning them with the official exam blueprint. Participants will receive intensive training on exam strategies, time management, and how to approach different question types.
    A key focus is on taking and collectively analyzing mock exams and dummy tests to build confidence and address any remaining knowledge gaps.
    *CSA exam is not included in the price.

  • Hackathon 2 + Graduation

    This final 3-day event is the culmination of the entire Next Academy journey. Participants will tackle a comprehensive, real-world case that requires them to apply the skills learned across all modules - from platform fundamentals and scripting to data management and automation. It’s an intensive, collaborative challenge designed to solidify their knowledge and problem-solving abilities under the guidance of our expert instructors.
    The program concludes with a graduation ceremony where participants receive their official diploma, celebrating their achievement and marking their transition into the Next Academy Alumni network.

5/10
Theoretical
4/10
Technical
10/10
Practical

About the course

Content
Next Academy is a 6-month training program consisting of 19 training days, combining classroom sessions (80%), mentoring (10%), and self-study (10%). Participants are taken through a structured journey covering platform fundamentals, Flow Designer & Service Catalog, CMDB & Asset Management, scripting, dashboards & Service Portal, and CSA certification preparation. The program includes two hackathons based on real-world scenarios, ongoing 1:1 mentoring with lead instructors, and access to ServiceNow training materials. Teaching takes place at Adeno's offices in Herlev and Odense.

Outcome
After completing Next Academy, participants will be capable of managing and developing on the ServiceNow platform. They will have a solid understanding of core platform features, automation with Flow Designer, data management (CMDB/CSDM), scripting fundamentals, reporting and dashboards, and the Service Portal. Participants will be prepared to take the Certified System Administrator (CSA) exam and will receive a diploma upon completion. The program strengthens internal ServiceNow teams, enabling organizations to handle more tasks in-house and reduce reliance on external consultants.

Participant Requirements
The program is designed for individuals with minimal or no prior experience in ServiceNow. Employers should allocate time for self-study and assignments between classroom sessions. Participants are expected to simultaneously apply their learning within their own organizations using ServiceNow.

Target Audience
Developer profiles, process profiles, and hybrid profiles looking to build or formalize their ServiceNow competencies. The program is ideal for organizations wanting to reskill or upskill employees into capable ServiceNow professionals, rather than relying solely on external consultants.

Why Invest in Internal ServiceNow Competencies?
ServiceNow is increasingly chosen as a strategic platform, and as its footprint grows within an organization, so does the demand for skilled resources. Competition for ServiceNow profiles in Denmark is fierce, making it both difficult and expensive to attract external talent. By building strong internal competencies, organizations reduce their dependency on consultants for day-to-day operations and basic development, lower costs over time, and retain critical platform knowledge in-house. A capable internal team can respond faster, deliver higher-quality solutions, and drive more value from the platform investment.

About Adeno Learning

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Meet your instructor

Henrik Højager

As a ServiceNow Expert and Training Lead at Adeno, Henrik combines hands-on consulting with a passion for developing talent. He works directly with clients on ServiceNow projects while also heading Adeno Learning, where he is responsible for the company's external training programmes as well as the professional development of Adeno's own consultants. Known for making the platform accessible and practical, Henrik leads courses ranging from introductory sessions to the flagship Next Academy programme, helping participants build the skills to confidently manage and evolve their ServiceNow environments.

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