Martin Krabbe Nielsen

ServiceNow Specialist

Martin is a ServiceNow CMDB and CSDM Specialist who helps organizations structure and mature their CMDB into a trusted source for operations, reporting, and automation. He treats the platform as a connected ecosystem, aligning technical design with business outcomes and bringing transparency to how IT supports the organization.
Working across architecture, operations, and business teams, Martin keeps improvements moving and grounded in real-world use. He applies CSDM end to end, sized to the organization's maturity, keeping the model practical and the data standardized, so operations stay stable and efficient as the platform grows.
Beyond the CMDB itself, Martin works on data management and governance, preparing the ecosystem for AI use cases like Now Assist. With deep expertise in Service Mapping, data ownership, and platform governance, he keeps enterprise solutions scalable, efficient, and ready for what comes next.