Thomas Vogh Olsen

ServiceNow Expert

As a ServiceNow Expert at Adeno, Thomas brings over nine years of dedicated ServiceNow experience with a strong focus on ITIL processes, complex integrations, and best-practice solution development. His deep technical skill set spans JavaScript, HTML, XML, and comprehensive platform knowledge across modules including CMDB/CSDM, CSM, and ITSM. Thomas has a proven track record of leading architecture, development, and support teams—delivering optimal solutions while safeguarding long-term platform health and upgradeability. He has advised major clients such as ECCO, Pandora, Bang & Olufsen, and Kamstrup, and his unique blend of experience from both customer and consulting perspectives enables him to craft sustainable, high-quality solutions tailored to each organisation's needs.