AI can build a flow in ServiceNow in seconds.
You are still the one who has to judge whether it is the right flow, and whether it is good enough to go into production.
In 45 minutes we build and walk through concrete automations, from a simple Service Catalog request to more advanced flows using Build Agent. Every example is labelled by level and matched to our automation courses: some you will be able to follow after Automation Fundamentals, others require Automation Advanced. That way you can see what level you are at today, and what you will be able to build once you have taken the courses.
We are also honest about when automation makes sense and when it does not, and why it still pays to understand the underlying mechanics even when AI writes the flow for you.
Henrik Højager, ServiceNow Expert & Training Lead, hosts the session.
Program (45 min + 15 min Q&A)
5 min: Where automation in ServiceNow stands today, and what AI has changed
15 min: Two to three examples labelled by level: what you can follow after Fundamentals, and what requires Advanced
10 min: Build Agent in practice, what it can do and what it cannot do without you
15 min: When does it make sense, and when does it not? Who controls what AI produces?
15 min: Questions
