AI Fast Track takes your ServiceNow AI licenses to AI live in production in four weeks. We switch on eight AI skills and AI Search with Genius Results on a Proof of Value (POV) instance provisioned by ServiceNow, prove the value on your own tickets and articles, and take it all to production with hypercare. It is a fixed-scope package for teams that have ServiceNow AI licenses but nothing live in production yet.
Why companies book it
AI Fast Track is built for three problems that keep ServiceNow AI licenses from turning into results: paying for AI you don't use, licenses with nothing live, and out-of-the-box skills that don't fit.
How the four weeks run
At the start of week 1 we switch on the eight skills and AI Search on a Proof of Value (POV) instance provisioned by ServiceNow, set up with your configuration and data. In weeks 1 and 2 we run iterations one and two, one a week, and measure the results on your own tickets and articles. In weeks 3 and 4, iterations three and four take it all to production, with hypercare to the end of week 4. Six weeks after go-live, in week 10, we review the results with you and plan the next steps.
What goes live
Eight AI skills and AI Search with Genius Results, split across the three groups that feel the difference. They work as a chain: tickets feed the knowledge base, and a clean knowledge base gives better search answers.
For service desk agents, it means faster ticket handling. Ticket Summarization sums up the ticket history for the agent who picks it up. Ticket Resolution drafts the resolution notes when the agent closes the ticket. Ticket Activity Response Generation drafts the agent's reply to the caller from the ticket activity. KB Generation turns a resolved ticket into a draft knowledge article.
For knowledge managers, it means cleaner knowledge. Knowledge Gaps Identification finds clusters of tickets that no article answers. Knowledge Content Recommendation drafts article content to close those gaps. Identify Duplicate Articles flags overlapping articles so they can be merged. Article Optimization Recommendation suggests fixes to the titles, structure and length of articles.
For end users, it means better search answers. AI Search with Genius Results gives users one direct answer at the top of their search results, drawn from your knowledge base. The cleaner the knowledge base, the better the answer.
Why it's fast
We start from a proven setup, not a blank page, with the AI functionalities that give you value right away while building the right foundation. Every iteration covers the full scope and is tailored to your instance, so value is proven in two weeks and live in production in four.
Pricing
AI Fast Track is a fixed-scope, four-week package. Contact us for pricing.
