System Administration Fundamentals is a standard three-day course that gives your team the core of ServiceNow system administration: the platform and its data, automation with Flow Designer, and configuration of forms and core applications.
Why companies book it
You are taking ownership of your ServiceNow instance and want administrators in-house
Process owners and super users need to maintain forms, lists and catalog items themselves
You want routine administration handled by your own team instead of waiting on developers or external consultants
New team members need a shared baseline before they specialise
Who should attend
Administrators taking over day-to-day ownership of the instance, process owners and super users, and developers or analysts who need a solid platform baseline. Participants should know basic platform navigation, lists and forms. Our Intro to ServiceNow course covers this.
What the three days cover
Day 1 covers platform fundamentals: navigation, user administration and data management. Day 2 is about automation with Flow Designer, Business Rules and Notifications. Day 3 covers configuration and core applications, including Service Catalog, Knowledge Management, UI Policies and Client Scripts.
Tailored to your organisation
The course follows a standard curriculum, and we can tailor examples and exercises to how your team uses the platform.
