Our Upgrade Service ensures your ServiceNow environment remains up to date with the latest versions and functionalities, with minimal disruption to your operations.
Upgrade planning Every successful upgrade starts with a solid plan. We collaborate with your team to schedule and prepare ServiceNow upgrades in alignment with the official upgrade cycle, so nothing catches you off guard.
Upgrade execution We handle the full upgrade process - from cloning your instance to executing the upgrade itself. Your team is involved in user testing and sign-off, and any findings during the testing phase are resolved as part of the process.
Post-upgrade support The work doesn't stop at go-live. After each upgrade, we analyse and resolve any issues that surface during your testing phase, ensuring a smooth transition and a stable environment once you're live.
Service tiers We offer flexible upgrade tiers to suit organisations of all sizes. All tiers include two yearly upgrades, with varying levels of included fixing hours - from fully covered to time and material options.
