This 2-day course is a strategic guide to implementing ServiceNow’s Common Service Data Model (CSDM), connecting business processes to technical infrastructure for a single source of truth. You will learn to design a CSDM-aligned data model for your organization and implement it with standard ServiceNow tools. The course follows a practical, phased methodology to support your organization’s adoption strategy. We can also tailor the course content to address your company’s specific requirements, ensuring the material is directly relevant to your team’s objectives and challenges.