Building in-house expertise
A platform is only as strong as the team behind it. We provide practical, hands-on training that equips your people with the skills to effectively manage, evolve, and secure your ServiceNow investment for the future.
Read about training & courses below.
Our course participants give us on average
9.0 / 10
Teacher performance
8.5 / 10
Learning outcome
8.6 / 10
Recommendation
Our course participants state
ITSM Process
This one-day course delivers a comprehensive introduction to IT Service Management (ITSM) in ServiceNow. Participants will learn to master critical processes such as Incident, Problem, and Change Management through practical, hands-on instruction.
Our expert consultants share valuable insights and techniques to boost productivity and help your team work more efficiently within the platform. Attendees will leave with a strong foundational understanding, fully prepared for future specialization and success with ServiceNow.
Intro to ServiceNow
This one-day introductory course gives new back-end users the confidence to navigate the ServiceNow platform intuitively and effectively. We focus on the fundamental skills that matter most, from efficient searching to managing tasks and workflows.
Completing this course builds the essential groundwork for team members to advance to our specialized ServiceNow courses and unlock their full potential on the platform.
Flow Designer
This two-day course is designed to equip your team with the skills to effectively build and manage powerful workflows using ServiceNow’s Flow Designer.
We guide participants through this visual, low-code solution, teaching them how to streamline and automate business processes without requiring deep coding expertise. Your team will return ready to drive efficiency and innovation throughout your organization.
CMDB/CSDM
A healthy CMDB is the heart of a successful ServiceNow instance. This two-day course provides the comprehensive knowledge your team needs to build and maintain this critical asset, focusing on both the Configuration Management Database (CMDB) and the Common Service Data Model (CSDM).
The curriculum covers CMDB architecture, data modeling, and key integration strategies. We place a strong emphasis on the foundational role of the CSDM and how it creates a unified data structure. Through practical, hands-on exercises, participants learn to connect technical data to business services – a core skill for ensuring the reliability and strategic value of your platform’s data.
Next Academy
The Adeno Learning Next Academy is a practical education program designed to help companies in Denmark build strong, sustainable ServiceNow teams from within.
This five-month program is structured to upskill and retrain individuals with little to no platform experience. Participants develop valuable new ServiceNow capabilities while continuing to work and contribute within their roles at your organization. We welcome attendees suited for a range of positions, including developer, process-oriented, and hybrid roles.
This program is a strategic investment in creating the certified, in-house expertise needed to support the long-term success of your ServiceNow platform.
Customized training & courses
We develop customized courses and workshops in direct collaboration with our clients. Each program is carefully tailored to meet your team’s specific learning objectives, existing knowledge, and goals.
Our expertise covers a wide range of ServiceNow subjects, including ITSM, CSM, Service Portal, SecOps, Software Asset Management, and more.
Contact us to discuss your organization’s needs and how a custom training program can help you achieve them.
About Adeno Learning
The mission of Adeno Learning is to empower companies to operate and develop their ServiceNow platforms with confidence and independence. We focus on building sustainable, in-house expertise to help organizations future-proof their ServiceNow investment.
To meet this goal, our training portfolio includes:
Open-Enrollment Courses covering high-demand areas of the ServiceNow platform.
The Next Academy, our five-month program for developing ServiceNow talent.
Customized Training & Courses designed and tailored to your team’s specific objectives.
Our teaching philosophy emphasizes direct interaction and practical application. We provide an expert-led learning environment as a focused alternative to self-paced online training. Every course is taught by our own experienced consultants and includes extensive hands-on exercises to ensure participants build durable, real-world skills.
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