Adeno Learning - ServiceNow Courses

We future-proof your platform through practical training and education in ServiceNow. Learn more about our courses further down the page.

“Next Academy gave me a deeper understanding of the structure of ServiceNow. The course’s long duration allowed me to apply new learning before returning to class. The informal teaching style made the learning experience pleasant and effective.“

“The introduction to the ServiceNow platform, with a focus on both width and depth, has been invaluable. The CSA certification is just one element halfway through the program. Training at Next Academy has ensured much better quality in the solutions delivered. The emphasis on hands-on learning and excellent instructors made the experience exceptional.”

“The course had an easygoing formality, starting at a suitable level with a well-paced progression. It provided a solid understanding of the CSDM structure.”

“The CMDB/CSDM course provided me with a clear understanding of the different Classes in CSDM, their meanings, and how to easily create and map them. The learning experience was well-rounded, offering balanced content between knowledge checks, group work, peer interactions, and hands-on labs. It was both engaging and highly educational throughout.“

Our course participants give us

9.0 / 10
Teacher performance

8.2 / 10
Learning outcome

8.9 / 10
Recommendation

Intro to ServiceNow

This 1-day course is an introductory course in ServiceNow for new back-end users. Participants will be able to work, navigate, and search easily and intuitively in ServiceNow.

In addition to enhancing the use of ServiceNow, this course can also serve as a foundation for participating in many of our other courses.

Flow Designer

This 2-day course focuses on equipping participants with the skills to work effectively with the Flow Designer tool in ServiceNow.

Flow Designer is a visual low-code solution that allows users to streamline and automate processes and workflows within their organization.

The course was held held on October 29-30, 2024 in Danish – stay updated on courses by signing up for our Newsletter.

CMDB/CSDM

This 2-day course is designed to provide participants with a comprehensive understanding of Configuration Management Database (CMDB) and Common Service Data Model (CSDM) in ServiceNow.

Participants will learn about the structure of CMDB, including classes and the various types of entities, as well as receive an introduction to integration strategies. Additionally, participants will gain insights into how CSDM supports the entire ServiceNow platform.

Participants will also acquire an understanding of integrations with various data sources and learn to connect configuration data with the service layer through practical exercises and guidelines.

The course was held on October 8-9, 2024 in English – stay updated on courses by signing up for our newsletter.

Next Academy

– Cultivating the next generation of ServiceNow talents.

Adeno Learning Next Academy is a practical-oriented education program focused on ServiceNow. We assist companies in Denmark in building sustainable and strong internal ServiceNow teams.

This 6-month course upskills and retrain individuals with minimal or no experience in ServiceNow, while they continue working in their organizations. Both developer profiles, process profiles, and hybrid profiles are welcome to participate.

The next class of Next Academy runs from March to August 2025.

Customized training

Customized courses and workshops are developed in close collaboration and dialogue with the customer, tailored to individual and specific learning needs and facilities.

Our tailored courses cover a wide range of ServiceNow topics, including: ITSM, CSM, Service Portal, SecOps, Software Asset Management, Widgets, Service Catalog, and many more.

Contact us to learn more about the possibilities and which topics could be relevant for your organization, team, or employees.

About courses from Adeno Learning

Adeno Learning is founded on a vision of empowering companies using ServiceNow to independently operate and develop their platforms, thereby future-proofing their implementations. We choose to offer open-enrollment courses in areas of ServiceNow that specifically support this vision and are in demand by companies. Additionally, we provide a 6-month training program called ‘Next Academy – training for the next generation of ServiceNow talents’.

In addition to our standard courses and Next Academy, we also offer customized training tailored to your specific needs.

We aim to share our expertise and create a physical learning environment as an alternative to self-paced and peer-to-peer learning. Our teaching approach includes hands-on exercises, leveraging the expertise and extensive experience of our consultants.

Get insights about Adeno Learning

Below you can see news from Adeno Learning and gain deeper insight into our activities.

Intro til ServiceNow

Flow Designer

CMDB/CSDM

Next Academy

Customized training