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Intro to ServiceNow

Introductory course for new backend-users.
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Flow Designer

Learn to automate and take control over processes - Oct 29-30.
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CMDB/CSDM

Gain understanding and practical skills within CMDB and CSDM - Oct 8-9.
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Next Academy

Cultivating the next generation of ServiceNow talents - starting Jan 2025.
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Customized Training

Courses tailored to the specific needs of your organization.
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TESTIMONIALS FROM NEXT ACADEMY GRADUATES 2024

“The Next Academy bootcamp gave me a deeper understanding of the structure of ServiceNow and how it functions behind the scenes. Additionally, the long duration of the course was a great advantage, as it allowed me to apply the new learning in practice before returning to class. The material was comprehensive without being superficial, and the teaching was conducted in a very informal manner, making the learning experience both pleasant and effective.”
Steffen Hansen ServiceNow System Administrator at Flügger Group A/S
“The introduction to the ServiceNow platform, with a focus on both width and depth, has been invaluable – the CSA certification is just one element halfway through the program. The training at Next Academy has enabled me to ensure much better quality in the solutions delivered, both from our partners and our internal OPS techs. The strong emphasis on hands-on learning combined with theory, along with excellent instructors both in terms of expertise and communication, has made the learning experience truly exceptional.”
Bo Mejdal Nielsen Senior Service Delivery Manager at Stark Group A/S

Intro to ServiceNow

This 1-day course is an introductory course in ServiceNow for new back-end users. Participants will be able to work, navigate, and search easily and intuitively in ServiceNow.

In addition to enhancing the use of ServiceNow, this course can also serve as a foundation for participating in many of our other courses.

 

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Flow Designer

This 2-day course focuses on equipping participants with the skills to work effectively with the Flow Designer tool in ServiceNow.

Flow Designer is a visual low-code solution that allows users to streamline and automate processes and workflows within their organization.

The course will be held on October 29-30, 2024 in Danish.

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CMDB/CSDM

This 2-day course is designed to provide participants with a comprehensive understanding of Configuration Management Database (CMDB) and Common Service Data Model (CSDM) in ServiceNow.

Participants will learn about the structure of CMDB, including classes and the various types of entities, as well as receive an introduction to integration strategies. Additionally, participants will gain insights into how CSDM supports the entire ServiceNow platform.

Participants will also acquire an understanding of integrations with various data sources and learn to connect configuration data with the service layer through practical exercises and guidelines.

The course was held on October 8-9, 2024 in English – stay updated on courses by signing up for our newsletter.

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Next Academy

– Cultivating the next generation of ServiceNow talents.

Adeno Learning Next Academy is a practical-oriented education program focused on ServiceNow. We assist companies in Denmark in building sustainable and strong internal ServiceNow teams.

This 6-month course upskills and retrain individuals with minimal or no experience in ServiceNow, while they continue working in their organizations. Both developer profiles, process profiles, and hybrid profiles are welcome to participate.

The next class of Next Academy runs from January to June 2025.

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Customized training

Customized courses and workshops are developed in close collaboration and dialogue with the customer, tailored to individual and specific learning needs and facilities.

Our tailored courses cover a wide range of ServiceNow topics, including:  ITSM, CSM, Service Portal, SecOps, Software Asset Management, Widgets, Service Catalog, and many more.

Contact us to learn more about the possibilities and which topics could be relevant for your organization, team, or employees.

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About courses from Adeno Learning

 

Adeno Learning is founded on a vision of empowering companies using ServiceNow to independently operate and develop their platforms, thereby future-proofing their implementations. We choose to offer open-enrollment courses in areas of ServiceNow that specifically support this vision and are in demand by companies. Additionally, we provide a 6-month training program called ‘Next Academy – training for the next generation of ServiceNow talents’.

In addition to our standard courses and Next Academy, we also offer customized training tailored to your specific needs.

We aim to share our expertise and create a physical learning environment as an alternative to self-paced and peer-to-peer learning. Our teaching approach includes hands-on exercises, leveraging the expertise and extensive experience of our consultants.

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  • Marielundvej 43B st, 2730 Herlev
  • Vejlsøvej 51, 8600 Silkeborg
  • Svendborgvej 226, 5260 Odense
  • CVR: 43026372

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About Adeno

At Adeno, we house an extensive amount of highly specialized ServiceNow experts who assist in identifying precisely tailored digital solutions within the ServiceNow framework. We strive to streamline IT operations by empowering our clients to make data driven decisions. Our contributions include the provision of tools and processes necessary to extract maximum value from the platform.

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