Adam Larsen
ServiceNow Specialist
Specialized in ITSM, CSM & WSD
Reservation Management in ServiceNow
Workplace flexibility and efficiency are more important than ever. ServiceNow’s Workplace Service Delivery (WSD) suite offers a powerful Reservation Management tool that helps organizations optimize shared resources—whether it’s desks, meeting rooms, project spaces, or equipment. The result? A seamless employee experience and maximized resource utilization.
Check if Reservation Management is included in your package.
Go to System Definition > Plugins in ServiceNow and search for “Workplace Reservation Management”.
Are you ready to jump into configuring Reservation Management?
Read my configuration Guide for Reservation Management here.
Reservations for Any Workplace Need
The Reservation Management tool simplifies booking for a wide range of assets:
- Desks – Ideal for dynamic work environments with hot-desking policies, especially in hybrid workplaces.
- Meeting & Project Rooms – Designed for collaboration, with options for administrative approval.
- Equipment & Amenities – From office bikes to EV charging stations, organizations can manage any reservable asset with ease.
Each resource can be configured with tailored rules and policies. Need admin approval for a high-demand meeting room? Want an auto-release policy for unused bike reservations? ServiceNow makes it possible.
Flexible Configuration for Maximum Control
ServiceNow’s Reservation Management is built for adaptability, allowing organizations to:
- Automate Release Policies – Reduce no-shows and improve availability.
- Implement Approval Workflows – Ensure governance for high-demand spaces.
- Integrate with Employee Portals – Provide a seamless user experience through the Employee Center.
This flexibility is essential for hybrid workplaces, where booking systems must accommodate fluctuating on-site attendance.
Data-Driven Decisions for Smarter Resource Planning
Beyond managing reservations, the tool delivers powerful insights into resource usage:
- Utilization Metrics – Track how effectively spaces and assets are being used.
- Cost Optimization – Identify underutilized resources and adjust allocations accordingly.
For example, if a department has 50 desks but reservation data shows only 35 are regularly occupied, you can optimize space planning to reduce costs. In a hybrid work model, this level of insight is invaluable.
Advanced Features & Integrations
To enhance the reservation experience, ServiceNow’s WSD suite includes:
- QR Codes & Sensors – Enable real-time check-ins and occupancy tracking.
- Outlook Integration – Simplify booking by linking directly to existing calendar tools.
These capabilities help businesses manage workspace occupancy more accurately and adapt resource allocations in real time.
Get Started with WSD Reservation Management
Reservation Management is easy to configure and derive immediate value from by heightening the employee experience. Start with a simple setup—like managing meeting rooms—then expand to include desks, equipment, and complex workflows as your workplace needs evolve.
Are you ready to jump into configuring Reservation Management?
Read my configuration Guide for Reservation Management here.
Alternatively, click here to see ServiceNow’s own resources on Workplace Reservation Management.
